:root{--navy:#292966;--pink:#d82d90;--yellow:#f5bc13;--ink:#20213b;--muted:#74758b;--line:#e7e7ef;--bg:#f6f7fb;--white:#fff;--soft:#fafafd}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}body:before{content:"";height:4px;display:block;background:linear-gradient(90deg,var(--navy) 0 45%,var(--pink) 45% 80%,var(--yellow) 80%)}a{text-decoration:none;color:inherit}.site-header{background:rgba(255,255,255,.94);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5;backdrop-filter:blur(12px)}.header-inner{max-width:1180px;margin:auto;padding:13px 24px;display:flex;align-items:center;justify-content:space-between}.brand img{width:245px;height:auto;display:block}.header-right{display:flex;align-items:center;gap:22px;color:var(--muted);font-size:13px;font-weight:700}.header-right a{color:var(--navy)}.page{max-width:1050px;margin:auto;padding:42px 20px 65px}.intro{display:grid;grid-template-columns:1.2fr .8fr;gap:30px;align-items:center;padding:24px 10px 42px}.pill,.mini-label{font-size:11px;font-weight:900;letter-spacing:.16em;color:var(--pink)}h1,h2{color:var(--navy);margin:7px 0 12px;letter-spacing:-.035em}h1{font-size:52px;line-height:1.02}h1 em{font-style:normal;color:var(--pink)}h2{font-size:28px}.intro-copy p{font-size:17px;line-height:1.65;color:var(--muted);max-width:600px;margin:0}.trust-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:24px}.trust-row span{font-size:12px;background:#fff;border:1px solid var(--line);border-radius:30px;padding:8px 12px;color:#5f6074}.intro-art{min-height:245px;position:relative;display:grid;place-items:center}.art-circle{width:240px;height:240px;border-radius:50%;background:linear-gradient(135deg,#eeeefa,#fff);border:1px solid #e5e5f0;box-shadow:0 25px 60px #29296612}.art-circle:after{content:"★";display:grid;place-items:center;width:100%;height:100%;font-size:95px;color:#d82d90;opacity:.15}.art-card{position:absolute;right:5px;bottom:10px;width:235px;background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:0 18px 45px #29296618}.art-card b,.art-card span{display:block}.art-card span{font-size:12px;color:var(--muted);line-height:1.5;margin-top:4px}.art-star{font-size:25px;color:var(--pink);margin-bottom:5px}.card{background:#fff;border:1px solid var(--line);border-radius:24px;padding:32px;box-shadow:0 16px 45px #2929660b;margin-bottom:20px}.lookup-card{max-width:760px;margin:0 auto}.section-number{width:35px;height:35px;border-radius:10px;background:#f1f1fb;color:var(--navy);display:grid;place-items:center;font-size:12px;font-weight:900;margin-bottom:15px}.card-heading{display:flex;justify-content:space-between}.card h2{margin-top:6px}.muted{color:var(--muted);line-height:1.6}.lookup-form{margin-top:24px}.lookup-form label,.comment-box label{display:block}.lookup-form label>span,.comment-box label>span{display:block;font-size:13px;font-weight:800;margin-bottom:7px}.lookup-form input,.comment-box textarea{width:100%;border:1px solid #dddde8;border-radius:13px;padding:14px 15px;font:inherit;color:var(--ink);outline:none;background:#fff;transition:.2s}.lookup-form input:focus,.comment-box textarea:focus{border-color:#aaa9d8;box-shadow:0 0 0 4px #2929660b}.or{display:flex;align-items:center;gap:12px;color:#aaa;margin:16px 0}.or i{height:1px;background:var(--line);flex:1}.or b{font-size:10px;letter-spacing:.1em}.btn{display:inline-flex;justify-content:center;align-items:center;gap:8px;border:0;background:var(--navy);color:#fff;border-radius:13px;padding:14px 20px;font-weight:900;cursor:pointer;transition:.2s}.btn:hover{transform:translateY(-1px);box-shadow:0 10px 25px #29296622}.wide{width:100%;margin-top:20px}.privacy-note{margin-top:18px;text-align:center;color:#9293a1;font-size:11px}.alert{max-width:760px;margin:0 auto 18px;background:#fff2f5;border:1px solid #ffcbd8;color:#a71f46;border-radius:14px;padding:14px 16px;display:flex;gap:8px;flex-direction:column}.verified-top{display:flex;justify-content:space-between;align-items:center}.verified-badge{background:#eaf8ef;color:#187044;border-radius:30px;padding:7px 11px;font-size:11px;font-weight:900}.visit-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-top:20px}.visit-grid div{padding:15px;background:#fafafd;border:1px solid #ededf3;border-radius:14px}.visit-grid small{display:block;color:#8a8b99;font-size:10px;text-transform:uppercase;letter-spacing:.08em}.visit-grid strong{display:block;margin-top:6px;font-size:14px}.review-card{position:relative}.overall-box{margin:25px 0 12px;border-radius:17px;background:linear-gradient(135deg,#fff7fc,#fafafd);border:1px solid #f0dcea;padding:6px 16px}.subratings{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:5px 0}.rating-row{display:grid;grid-template-columns:1fr 240px;align-items:center;padding:15px 0}.rating-label{font-weight:750;font-size:14px}.rating-label span{color:var(--pink)}.stars{display:flex;justify-content:flex-end;gap:4px}.star{border:0;background:none;color:#d0d0d8;font-size:31px;line-height:1;padding:0;cursor:pointer;transition:.12s}.star:hover,.star.active{color:var(--pink);transform:scale(1.05)}.comment-box{margin-top:24px}.comment-box textarea{resize:vertical;min-height:130px}.checkline{display:flex;align-items:flex-start;gap:10px;margin-top:17px;font-size:13px;color:#5e6072}.checkline input{margin-top:2px;accent-color:var(--pink)}.success-card{text-align:center;max-width:760px;margin:35px auto;padding:60px 30px}.success-icon{width:68px;height:68px;border-radius:50%;background:#eaf8ef;color:#19874c;display:grid;place-items:center;font-size:34px;font-weight:900;margin:0 auto 18px}.success-card p{max-width:570px;margin:0 auto 22px;color:var(--muted);line-height:1.7}footer{text-align:center;padding:28px;color:#77788b;font-size:11px;letter-spacing:.08em}footer small{display:block;color:var(--pink);letter-spacing:.03em;margin-top:6px}.center{min-height:100vh;display:grid;place-items:center}.login-card{width:min(500px,calc(100% - 30px));background:#fff;border:1px solid var(--line);border-radius:24px;padding:35px;box-shadow:0 20px 60px #29296616}.login-logo{width:100%;max-width:350px;margin-bottom:18px}.form label{display:block;font-weight:700;margin:18px 0}.form input{width:100%;padding:13px;border:1px solid #dddde7;border-radius:11px;margin-top:7px;font:inherit}.link{display:block;text-align:center;margin-top:20px;color:var(--navy);font-weight:800}.admin-head{background:#fff;border-bottom:1px solid var(--line);padding:17px 25px;display:flex;align-items:center;justify-content:space-between;gap:20px}.brand{display:flex;align-items:center;gap:16px}.brand img{width:230px}.admin-head h1{font-size:23px}.logout{margin-left:12px;color:var(--navy);font-weight:700}.admin-container{max-width:1450px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.stat{background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px}.stat small{color:var(--muted)}.stat b{display:block;font-size:28px;color:var(--navy);margin-top:5px}.admin-card{background:#fff;border:1px solid var(--line);border-radius:22px;padding:30px;margin:20px 0}.visit-form{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.visit-form input,.save-form input,.save-form select{width:100%;padding:11px;border:1px solid #dddde7;border-radius:10px;font:inherit}table{border-collapse:collapse;width:100%;font-size:13px}th,td{padding:12px 9px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}th{font-size:10px;color:var(--muted);text-transform:uppercase}.stars-text{white-space:nowrap;color:var(--pink);font-size:18px}.status{padding:5px 9px;border-radius:20px;font-size:10px;font-weight:800;background:#f1f1f5}.status.new{color:#a71d61;background:#fff0f6}.status.reviewed{color:#2c5ba4;background:#eef4ff}.status.contacted{color:#217245;background:#effaf3}.status.archived{color:#777}.save-form{min-width:190px}.save-form input,.save-form select{margin-bottom:5px}.mini{background:var(--navy);color:#fff;border:0;border-radius:8px;padding:8px 11px;font-weight:700}.empty{text-align:center;color:var(--muted);padding:35px}.table-wrap{overflow:auto}@media(max-width:820px){.header-inner{padding:12px 16px}.brand img{width:210px}.header-right span{display:none}.page{padding:25px 15px 45px}.intro{grid-template-columns:1fr;padding:15px 4px 28px}.intro-art{display:none}h1{font-size:40px}.card{padding:23px;border-radius:19px}.visit-grid{grid-template-columns:1fr 1fr}.rating-row{grid-template-columns:1fr}.stars{justify-content:flex-start;margin-top:8px}.stats{grid-template-columns:1fr 1fr}.visit-form{grid-template-columns:1fr}.admin-head{align-items:flex-start;flex-direction:column}.brand{flex-direction:column;align-items:flex-start}}@media(max-width:480px){h1{font-size:34px}.visit-grid{grid-template-columns:1fr}.trust-row span{font-size:10px}.star{font-size:29px}.card{padding:20px}.stats{grid-template-columns:1fr 1fr}.stat b{font-size:23px}}

.patient-id-help{display:flex;flex-direction:column;gap:3px;background:#fafafd;border:1px solid #ededf4;border-radius:12px;padding:12px 14px;margin-top:12px;color:#66677a;font-size:12px}.patient-id-help b{color:#292966;font-size:12px}.patient-id-help span{font-size:11px}

.open-note{font-size:12px;color:#77788d;text-align:center;margin-top:12px}

/* ===== Refined Admin Dashboard ===== */
.admin-body{background:#f5f6fa;color:var(--ink);min-height:100vh}.admin-topbar{height:78px;background:rgba(255,255,255,.96);border-bottom:1px solid #e5e6ee;display:flex;align-items:center;justify-content:space-between;padding:0 32px;position:sticky;top:0;z-index:20;backdrop-filter:blur(16px)}.admin-brand{display:flex;align-items:center;gap:16px}.admin-brand img{width:180px;height:55px;object-fit:cover;object-position:center;display:block;border-radius:4px}.admin-brand-copy{border-left:1px solid #e4e5ed;padding-left:16px}.admin-brand-copy span{display:block;font-size:9px;letter-spacing:.14em;font-weight:900;color:#8a8b9d}.admin-brand-copy strong{display:block;color:var(--navy);font-size:16px;margin-top:4px}.admin-actions{display:flex;align-items:center;gap:10px}.admin-link,.admin-logout{border:1px solid #e0e1ea;background:#fff;border-radius:10px;padding:10px 14px;font-size:12px;font-weight:850;color:var(--navy)}.admin-link:hover,.admin-logout:hover{border-color:#c9c9dc;background:#fafafd}.admin-logout{background:var(--navy);color:#fff;border-color:var(--navy)}.admin-shell{display:grid;grid-template-columns:220px minmax(0,1fr);max-width:1560px;margin:0 auto;min-height:calc(100vh - 78px)}.admin-sidebar{background:#fff;border-right:1px solid #e5e6ee;padding:28px 14px;position:sticky;top:78px;height:calc(100vh - 78px)}.side-label{font-size:9px;letter-spacing:.16em;font-weight:900;color:#9a9baa;padding:0 12px 9px}.side-item{display:flex;align-items:center;gap:11px;padding:11px 12px;margin:3px 0;border-radius:10px;color:#6e7084;font-size:12px;font-weight:800}.side-item span{width:22px;text-align:center;font-size:15px}.side-item.active{background:#f1f0fa;color:var(--navy)}.side-divider{height:1px;background:#ececf2;margin:22px 12px}.side-note{display:flex;align-items:baseline;gap:8px;padding:12px;color:#77798c}.side-note b{font-size:20px;color:var(--navy)}.side-note span{font-size:10px;line-height:1.3}.admin-main{min-width:0;padding:34px 38px 40px}.admin-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:25px;margin-bottom:22px}.admin-eyebrow,.panel-kicker{font-size:10px;letter-spacing:.16em;font-weight:950;color:var(--pink)}.admin-page-head h1{font-size:34px;margin:5px 0 7px}.admin-page-head p{margin:0;color:#77798c;font-size:13px}.head-date{text-align:right;font-size:12px;font-weight:800;color:var(--navy);white-space:nowrap}.head-date small{display:block;color:#9293a1;font-weight:600;margin-top:4px}.toast{border-radius:12px;padding:12px 15px;margin-bottom:18px;font-size:12px;font-weight:750;display:flex;gap:9px;align-items:center}.toast.success{background:#edf9f2;color:#217245;border:1px solid #cfeedd}.toast.error{background:#fff1f4;color:#a71f46;border:1px solid #ffcbd8}.dashboard-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin-bottom:15px}.metric{background:#fff;border:1px solid #e6e7ee;border-radius:16px;padding:18px;display:flex;gap:13px;align-items:center;box-shadow:0 8px 28px rgba(41,41,102,.045)}.metric-primary{background:linear-gradient(135deg,#2d2d6d,#35357a);border-color:#2d2d6d;color:#fff}.metric-icon{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:#ffffff1c;color:#fff;font-size:20px;flex:0 0 auto}.metric-icon.soft{background:#f0f0fa;color:var(--navy)}.metric-icon.pink{background:#fff0f8;color:var(--pink)}.metric-icon.gold{background:#fff8df;color:#b17d00}.metric span{display:block;font-size:10px;font-weight:800;color:#858697}.metric-primary span{color:#d8d8ea}.metric strong{display:block;font-size:27px;line-height:1.05;color:var(--navy);margin-top:4px}.metric-primary strong{color:#fff}.metric strong small{font-size:12px;font-weight:700}.metric em{display:block;font-size:9px;font-style:normal;color:#9a9baa;margin-top:4px}.metric-primary em{color:#c9c9de}.insight-grid{display:grid;grid-template-columns:1.35fr .65fr;gap:15px;margin-bottom:15px}.panel{background:#fff;border:1px solid #e5e6ee;border-radius:18px;box-shadow:0 8px 28px rgba(41,41,102,.045)}.rating-panel,.pulse-panel,.reviews-panel,.visit-panel{padding:23px}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:15px}.panel h2{font-size:21px;margin:4px 0 0}.big-rating{text-align:right}.big-rating b{display:block;color:var(--navy);font-size:18px}.big-rating span{font-size:10px;color:#999aaa}.rating-bars{margin-top:20px}.rating-bar-row{display:grid;grid-template-columns:38px 1fr 30px;align-items:center;gap:10px;margin:11px 0;font-size:11px;color:#67697b}.rating-bar-row>span b{color:var(--pink)}.rating-bar-row strong{text-align:right;color:#4e5064;font-size:11px}.bar{height:7px;background:#f0f0f5;border-radius:20px;overflow:hidden}.bar i{display:block;height:100%;border-radius:20px;background:linear-gradient(90deg,var(--pink),#ee70b5)}.pulse-panel h2{margin-bottom:15px}.pulse-row{display:flex;justify-content:space-between;align-items:center;padding:13px 0;border-bottom:1px solid #eff0f4;font-size:11px;color:#6f7184}.pulse-row b{color:var(--navy);font-size:18px}.pulse-row .danger-num{color:#c03a62}.pulse-footer{margin-top:15px;background:#fafafd;border:1px solid #ececf3;border-radius:11px;padding:11px;font-size:10px;line-height:1.45;color:#858697}.review-head{align-items:flex-end}.review-head p{font-size:11px;color:#8b8c9d;margin:5px 0 0}.review-tools{display:flex;gap:8px;align-items:center}.search-form{display:flex;align-items:center;border:1px solid #e0e1e9;border-radius:10px;padding:0 10px;background:#fff;width:250px}.search-form span{color:#a1a2b0;font-size:17px}.search-form input{border:0;outline:0;width:100%;padding:10px 7px;font:inherit;font-size:11px}.review-tools>select{border:1px solid #e0e1e9;border-radius:10px;padding:10px;background:#fff;color:#55576b;font-size:11px;font-weight:700}.review-list{margin-top:18px;border-top:1px solid #ececf2}.review-item{display:grid;grid-template-columns:42px 1fr;gap:14px;padding:19px 2px;border-bottom:1px solid #ececf2}.review-avatar{width:42px;height:42px;border-radius:13px;background:#f0effa;color:var(--navy);display:grid;place-items:center;font-size:14px;font-weight:950}.review-content{min-width:0}.review-top{display:flex;justify-content:space-between;gap:12px}.review-top strong{font-size:13px;color:#252641}.review-meta{font-size:9px;color:#9697a6;margin-top:4px}.review-meta span{margin:0 6px}.review-time{font-size:9px;color:#9b9cab;white-space:nowrap}.review-rating{display:flex;align-items:center;gap:8px;margin:10px 0}.review-rating>span{color:var(--pink);letter-spacing:1px;font-size:15px}.review-rating>b{font-size:10px;color:#77798a}.status{padding:5px 9px;border-radius:20px;font-size:9px;font-weight:900}.status.new{color:#a71d61;background:#fff0f6}.status.reviewed{color:#2c5ba4;background:#eef4ff}.status.contacted{color:#217245;background:#effaf3}.status.archived{color:#777;background:#f0f0f3}.review-quote{background:#fafafd;border-left:3px solid #d9d8ed;border-radius:0 9px 9px 0;padding:11px 13px;color:#4e5063;font-size:11px;line-height:1.55}.muted-quote{color:#a1a2ae;font-style:italic}.review-bottom{display:flex;align-items:center;gap:14px;margin-top:11px;font-size:9px;color:#8d8e9d}.review-bottom details{margin-left:auto}.review-bottom summary{cursor:pointer;color:var(--navy);font-weight:900;list-style:none}.inline-update{display:flex;gap:6px;margin-top:9px;align-items:center}.inline-update select,.inline-update input{border:1px solid #dedfe8;border-radius:8px;padding:7px 8px;font:inherit;font-size:10px}.inline-update input{width:180px}.mini{background:var(--navy);color:#fff;border:0;border-radius:8px;padding:8px 11px;font-size:10px;font-weight:800}.empty-state{text-align:center;padding:50px 15px;color:#8a8b9a}.empty-state>div{font-size:28px;color:#d7d7e1}.empty-state h3{margin:8px 0 4px;color:var(--navy)}.empty-state p{font-size:11px}.visit-panel details>summary{display:flex;justify-content:space-between;align-items:center;cursor:pointer;list-style:none}.visit-panel details>summary::-webkit-details-marker{display:none}.visit-panel details>summary p{margin:5px 0 0;font-size:11px;color:#8a8b9b}.details-arrow{font-size:22px;color:var(--navy)}.details-body{padding-top:20px}.visit-form{display:grid;grid-template-columns:repeat(3,1fr);gap:9px}.visit-form input{width:100%;padding:11px;border:1px solid #dddde7;border-radius:10px;font:inherit;font-size:11px}.admin-footer{text-align:center;padding:30px 0 5px;color:#9293a1;font-size:9px;letter-spacing:.1em}.admin-footer span{color:var(--pink);margin-left:8px;letter-spacing:.02em}.admin-head{display:none}
@media(max-width:1100px){.admin-shell{grid-template-columns:1fr}.admin-sidebar{display:none}.admin-main{padding:28px 24px}.dashboard-grid{grid-template-columns:repeat(2,1fr)}.insight-grid{grid-template-columns:1fr}.admin-topbar{padding:0 20px}}
@media(max-width:700px){.admin-topbar{height:70px}.admin-brand img{width:145px;height:44px}.admin-brand-copy{display:none}.admin-actions .admin-link{display:none}.admin-main{padding:20px 14px}.admin-page-head{align-items:flex-start;flex-direction:column}.head-date{text-align:left}.dashboard-grid{grid-template-columns:1fr 1fr}.metric{padding:14px}.metric-icon{width:36px;height:36px}.metric strong{font-size:22px}.rating-panel,.pulse-panel,.reviews-panel,.visit-panel{padding:17px}.review-head{align-items:flex-start;flex-direction:column}.review-tools{width:100%;flex-direction:column;align-items:stretch}.search-form{width:100%}.review-tools>select{width:100%}.review-top{flex-direction:column}.review-time{white-space:normal}.review-bottom{flex-wrap:wrap}.inline-update{flex-wrap:wrap}.inline-update input{width:100%}.visit-form{grid-template-columns:1fr}}
@media(max-width:430px){.dashboard-grid{grid-template-columns:1fr}.admin-page-head h1{font-size:28px}.admin-topbar{padding:0 12px}.admin-brand img{width:135px}.metric{min-height:82px}}